New Monthly Invoice Process

Look for Changes to Your Invoice.

  • Effective October 8, 2007, GE - Trailer Fleet Services is instituting one billing cycle per month. This change is being implemented in response to our customer needs, as well as our efforts in continuously improving our processes.

    Below are answers to some questions you may have about this change. For additional questions, please contact your nearest branch at 1-800-333-2030 or by e-mail at Billing.Inquiry@ge.com


    • Frequently Asked Questions

    Q1. Why are you doing this?
     A1. In response to Customer needs, GE-Trailer Fleet Services wants to make the Billing processes simple and consistent. Also, invoices will be available online within two business days after billing, making it easier for you to reconcile our charges.

    Q2. How will this impact me?
     A2. If you are currently receiving invoices more than once in a month from us, you should expect them to arrive only once in a month. Based on how you are billed currently-Bill in Arrears or Bill in Advance-the monthly invoices will have all your charges for a Calendar month(From 1st day of the month to the Last day of the month).

    Q3. When will I get the Monthly Invoices?
     A3. GE-Trailer Fleet Services will generate the monthly invoices on 8th day of every month. You should expect to receive the paper invoices, 2-3 business days after that date.

    Q4. What will be the due date for my monthly invoice?
    A4. The due date for all your monthly invoices is 1st day of the following month.

    Q5. Will I still get multiple separately-printed invoices?
    A5. Yes, you can still receive multiple invoices-based on how we setup your billing profile- but you will now receive them all on the same date.

    Q6. Have my payment terms changed ?
    A6. No, there are no changes to your payment terms.

    Q7. When will this begin?
     A7. The last Weekly Billing Run will run on Sep 14, 2007 and the new monthly billing will run on Oct 8, 2007. You can expect additional reminders and other communication on this topic between now and then.

    Q8. To which invoices does this apply?
     A8. This applies to all invoices you receive from GE-Trailer Fleet Services, with the exception of InfoLeases and Sale Invoice charges.

    Q9. Will there be a change in rate structures for my Lease or Rental?
     A9. There will not be any change to your rate if you have a Monthly Rate negotiated with us. However, if you have a Daily, Weekly, 28-Day rates negotiated with us for any of our units, we would be converting your rate to a Monthly Rate. Please contact your Sales Rep to know what is your Monthly Rate.

    Q10. What are your minimum rental standards?
     A10. GE-Trailer Fleet Services has a 30-day Minimum Rental policy. Please talk to our Branch Managers if you have further questions on this.

    Q11. How will this impact my First Bill when I pick up the unit mid-month?
     A11. You will see your first invoice generated on the 8th of next month for half months worth of charges. Your second monthly invoice will reflect a full month worth of charges. Note that we may charge you at a higher daily rate if you dont meet our minimum rental standards.

    Q12. How will this impact my Final Bill when I drop the unit mid-month?
     A12. You will see your final invoice generated on the 8th of next month for half months worth of charges. Note that we may charge you at a higher daily rate if you dont meet our minimum rental standards.

    Q13. What is a Pre-Invoice?
    A13. If you business opted to get a separate invoice for Maintenance Management Solutions(MMS)/Damage charges, GE-Trailer Fleet Services will create an invoice online in Premier Services every week, for the MMS/Damage charges occurred during that week. This online invoice is called Pre-Invoice. The same invoice charges will be billed during the monthly invoicing run and a paper copy of the invoice will be mailed.

    Q14. Will this change impact how I view my invoices online?
     A14. Registered users of our online Premier Services web portal can continue to review, approve or dispute Maintenance Management Solutions(MMS)/Damage charges. You also can view your Open/Closed Invoices history and your MMS/Damage charges in a Pre-Invoice status. Please refer to Q13 for information on Pre-Invoice.

    Not yet a registered Premier Services User? To register now, click here. You will get access to view your invoices, make reservations, get notified/approve your maintenance/damage charges, view payments and many other features.

    Q15. How long I will have to wait till I see my MMS/Damage charges?
    A15. Maximum of 1 week if you are a registered Premier Services user and your invoices are set to separate out miscellaneous charges. You will see MMS/Damage charges in Pre-Invoice status till you receive the monthly invoice from us.